Communication with patients via electronic means will adhere to the Australian Privacy Principles (APPs), the Privacy Act 1988 and any state-specific laws.

Patient information will only be sent via email where the patient has consented to this mode of direct communication however it is acknowledged by the practice that consent is implied if the patient initiates electronic communications with the practice.

We will endeavour to reply to any email within 24 hours. Email should not be used in an emergency.

There are risks associated with some methods of electronic communications and your privacy and confidentiality may be compromised. For more information on what this practice can communicate to you electronically, please speak with one of our team members.

Regular patients are able to obtain a visit from our Doctors in their home, nursing home or hospital, provided these are within a reasonable distance from the practice and it is for substantial medical reasons within opening hours.

For regular patients whose circumstances are deemed not safe and/or reasonable, the practice ensures that there is an alternate system of care that patients can access.

Please ring the clinic to talk to a member of our team. If your matter is life threatening please call 000.

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

Coolaroo Clinic has an online booking system for your convenience. Alternatively, for more information, please contact our clinic on 9309 7011 and speak to one of our friendly staff.